Is DFG trustworthy?
Yes.
Yes — and you do not have to take our word for it. DFG's reputation is public, verifiable, and built over 22 years in the market.
Public Reclame Aqui data · Feb 1 to Jul 31, 2026 — See the public Reclame Aqui profile
On Reclame Aqui, Brazil's leading consumer-review platform, DFG holds an 8.2/10 score with the GREAT seal. Between February and July 2026, 96.7% of complaints were answered, 84.2% of issues were solved, and 78.9% of consumers said they would do business again.
All of these numbers can be checked directly on DFG's public Reclame Aqui profile — they are not self-reported.
The platform sits in the middle — protecting both sides
Money only reaches the seller once the purchase's holding period ends.
You pay
Pix, card or balance. The money never goes straight to the seller.
The money is held
Protected by the platform while delivery happens — deadlines and the whole conversation recorded in the order.
DFG Protection
You check the delivery
You have the whole period to check everything. Something wrong? Open a complaint and the money is frozen, with mediation from our team when needed.
The seller gets paid
Payment released only when the period ends, if everything went well.
Something went wrong within the warranty window? You can request a refund.
22 years in the market
- 2004
dfgames.com is born: we started out selling digital gaming products ourselves — before most of the niche existed.
- 2009
The brand grows and registers dfg.com.br, the shorter name the community already used.
- 2014
From first-party store to marketplace: the site officially opens to sellers from all over Brazil, with the platform's protection.
- 2026
22 years in the market and a brand-new platform — faster and safer.
What our customers say
Real, recent reviews left by customers after delivery.
Still unsure? Quick answers
What if the seller never delivers?
The money never went to them: it is held by the platform. Without delivery within the deadline, you request a refund and get it back. Refund policy →
How do I get my refund?
Within the warranty window, the refund comes from the platform itself — it never depends on the seller's goodwill. How buying works →
Can I talk to a human?
Yes — our own support team, which also mediates between you and the seller whenever needed. Contact us →
