Refund policy
DFG has a clear refund policy and, as a safeguard for our customers, reserves this right whenever one of the following situations occurs: the customer gives up the purchase before receiving the product; the seller cannot deliver; or the product does not match the information provided in the ad.
Refunds are issued according to the payment method used by the customer:
Pix
The amount is refunded directly to the bank account that made the Pix payment.
Credit card
The chargeback is forwarded to the card issuer, which has up to 5 business days to cancel the invoice charge, according to its own rules.
PicPay, PagSeguro, Mercado Pago and third parties
DFG requests the reversal and the process is handled by those companies.
Bank slip, deposit and wire transfer
The amount is refunded to the customer balance, and the customer is free to choose between two options:
- Keep the amount available on the site to buy any product available, even later.
- Receive it in a bank account via PIX or any Brazilian bank — the customer must provide bank details when requesting the refund.
Refund as DFG balance:
- For purchases made with bank slip, deposit or wire transfer, the customer may keep the paid amount as site balance to buy any available product. Digital products such as CD keys and game cards are NOT REFUNDED after delivery, given the nature of the product, delivered exclusively to the item buyer.
- Refunds must be requested WITHIN 7 DAYS after payment confirmation.
- Refunds are usually processed WITHIN 3 BUSINESS DAYS after the request is approved.
