Shipping policy
This policy explains how physical products bought on DFG are delivered: who ships, which shipping options exist, how delivery times are calculated, how to track a parcel and what to do when a delivery is late. Digital products such as accounts, keys and files are not shipped physically and follow the delivery described in each listing.
Who ships and from where
DFG is a marketplace: every listing belongs to an independent seller who makes, packs and posts the product from the origin postal code shown on the listing. DFG handles the payment, follows the order and only releases the money to the seller after delivery is confirmed or the estimated delivery window ends.
Shipping is available within Brazil only. There is no international delivery.
Shipping options
- Free shipping: the seller covers the delivery cost and nothing is charged to the buyer.
- Flat-rate shipping: the listing shows a single shipping price, charged once per product in the order.
- Calculated shipping: price and delivery time are quoted in real time by Correios (PAC, SEDEX or Mini Envios, depending on the package weight and dimensions) for the delivery postal code. The quote is shown on the listing, in the cart and at checkout before payment, and the buyer chooses the option they prefer.
- Digital delivery: products with no physical shipment, delivered through the order chat or the DFG delivery vault.
Production and posting time
Some products are made to order. In that case the listing shows a production time in business days, counted from payment confirmation. Ready-to-ship products have no production time.
The seller must post the order within 2 business days after the production time ends. From posting, the Correios transit time of the chosen option applies, also in business days. The total estimated time is the production time plus the transit time, and it is shown on the listing and on the order.
Tracking and delivery confirmation
When posting, the seller records the Correios tracking code on the order. The buyer follows the shipment on the order page and should confirm receipt as soon as the product arrives. Confirmation releases the payout to the seller; without confirmation, the payout happens only after the estimated delivery date plus 7 days.
Shipping cost and price changes
Shipping is charged together with the product at checkout and is always shown before payment. The shipping amount is passed on in full to the seller; DFG does not charge commission on it.
If the Correios quote increases between the cart and checkout, the buyer sees the new amount and must confirm it before paying. If the quote decreases, the lower amount is applied automatically.
Delays, lost parcels and products not received
If the order is not posted on time or does not arrive within the estimated window, the buyer should open a complaint directly on the order. DFG holds the money until the analysis is complete and refunds the buyer when delivery is not proven, as described in the refund policy.
Returns
Physical products can be returned within 7 calendar days of receipt, by mail, to the address the seller provides in the order complaint. Return shipping is paid by the buyer; when a defect or mismatch is confirmed, that cost is refunded together with the product. There are no exchanges: the remedy is always a refund. Details are in the refund policy.
