Frequently asked questions
Find answers about secure purchases, payments, refunds, points, sales, fees, and deadlines.
Yes. DFG intermediates purchases to protect buyers and sellers. Payment follows platform security rules and communication should happen inside DFG. Before buying, check the listing description, seller reputation, and product or service conditions. If you have any problem during the purchase, you can open a dispute or support ticket.
After completing a purchase, go to your purchases area, open the order details, and use the review option available on the page. Reviews help other users understand the experience with the seller and with the product or service. When you review the purchase, you also receive the DFG Points for the order.
DFG stands for Dragon Fire Gateway. The brand came from Dragon Fire, which also inspired the dragon used in our visual identity.
There is no general minimum purchase amount on DFG. You can buy according to the quantity, price, and conditions available in each listing.
The release period depends on the category of the product or service sold. This period exists for buyer and seller safety, reducing risk in products that require more time for confirmation or validation. Some categories release faster, while others require a longer period. Check the processing times and fees page for current rules. After the value is released, it becomes available in your balance for use or withdrawal.
A payment or withdrawal may be held when there is a dispute, security review, or irregularity related to the sale. In these cases, follow the order details and answer support requests. The value will be released when the situation is resolved.
An account may be suspended when platform rules are violated, when there is an attempt to negotiate outside DFG, improper sharing of external contacts, fraud risk, pending disputes, or another situation that compromises transaction security. If you believe this was a mistake or need to regularize your account, open a support ticket.
First, confirm that the withdrawal was requested and that there is no pending issue, dispute, or security review linked to your account or sale. The standard withdrawal period is up to 5 business days after the request. For sales with the VIP Benefit, this period is reduced to at most 2 business days. If the period has passed and there is no visible block or pending issue, open a support ticket so the team can review the case.
Yes. DFG accepts credit card and debit card payments. In the payment step, select the card option, fill in the requested information, and follow the instructions to complete payment securely. The payment system is encrypted and follows security recommendations to protect the transaction.
A refund is the full or partial return of a payment, depending on the case. To understand the applicable rules, check our refund policy.
You can request a refund when the purchase has not been delivered, when there is a problem with the product or service received, when the listing does not match what was delivered, or when the seller does not provide adequate support. Each case is reviewed according to the refund policy and the information available in the order.
Yes, in some cases. If the product or service delivered does not match the listing, has a problem, is partially delivered, or does not receive the necessary seller support, open a dispute in the order to request review. Depending on the case, the refund may be full or partial. Digital products already used, consumed, or redeemed may have refund restrictions according to the product type and the refund policy.
Refund processing is usually immediate after the request is approved. In some cases, it may take up to 3 business days. For credit card payments, some issuers may take longer to show the amount on the statement, but this also generally happens immediately.
DFG Points are points you may earn from eligible purchases made on DFG. They accumulate in your account and are released after the order review. Points can be used on future purchases when there is enough balance and according to the rules shown at checkout.
The DFG Points payment option appears in the payment step together with the points balance available in your account. If you have enough points, you can select this option to pay for the purchase. If the balance is not enough, the option remains visible but disabled.
Add the product to the cart and proceed to checkout. In the payment step, choose the DFG Points option. If you have enough balance, you can complete the purchase using your points.
You may earn more DFG Points on eligible purchases and applicable benefits. Promotional bonuses may appear in generic wording on listings, insurance, or other checkout conditions, without a fixed promise in this public content. As in other cases, points are released after the order review.
Go to your purchases area, open the order details, and use the purchase chat to talk to the seller and arrange delivery of the product or service. Keep all communication inside DFG to preserve transaction security.
Open the order details and create a dispute in the purchase. Explain the problem clearly and keep communication inside DFG. The support team will follow the case, request additional information when needed, and mediate the solution between buyer and seller. All problems are handled.
Every purchase has a standard 30-day warranty. This period can be extended by choosing insurance in the payment step: Basic Insurance increases the warranty to 45 days, Total Insurance to 60 days, and Extreme Insurance to 90 days.
Wait for the minimum response period indicated in the purchase. If the seller does not answer within the period, open a dispute in the order details. The support team will follow the case and help resolve the problem. Purchases with insurance may have shorter periods for opening a dispute, according to the plan chosen in the payment step.
Use the questions area in the listing to send your question to the seller before buying. The seller is responsible for the product or service information in the listing. Keep the conversation inside DFG to preserve the negotiation record and purchase security.
To sell on DFG, access your account and create a listing. Listing is free in all categories, and you can create as many listings as you want without paying to publish. The DFG fee is charged only when the product or service is sold. Before listing, check the How selling works page to understand fees, release periods, and seller responsibilities.
Yes. After the sale value is released, it becomes available in your balance. You can use this balance to buy products and services on DFG or request a withdrawal using an available payment method in your account.
Yes, as long as you have the right to publish and sell the course. DFG may request documents or information proving authorship, authorization to sell, or right to use the content. Listings that violate copyright or platform rules may be rejected or removed.
No. The VIP Benefit reduces the withdrawal period after the sale value has already been released. It does not change the category release period, which exists for buyer and seller safety. With the VIP Benefit, the withdrawal period is reduced to at most 2 business days.
Go to your balance or transaction history, choose the withdrawal option, select or register a payment method, and enter the amount you want to withdraw. After the request, the standard withdrawal period is up to 5 business days. For sales with the VIP Benefit, this period is reduced to at most 2 business days.
Creating and publishing listings on DFG is free in all categories. The DFG fee is charged only when the product or service is sold. This fee helps cover platform operation costs, payment processing, security, intermediation, support, and marketplace maintenance. Fees vary according to category and listing type. Check the processing times and fees page for current rules.
DFG offers Bronze, Silver, and Gold listings. Bronze has standard visibility and the lowest fee among available types. Silver offers intermediate search prominence, good listing visibility, and generates 20% more DFG Points for the buyer compared with Bronze base points. Gold offers greater search prominence, more storefront visibility, maximum visibility in available promotional areas, and generates 50% more DFG Points for the buyer. Because many buyers prefer listings that generate more DFG Points, Silver and Gold listings can become more attractive and increase the chance of sale. Fees vary by category and listing type and are charged only when the product or service is sold.
When creating or editing a listing, you can upload a banner image for review. After approval, the banner may appear highlighted on the home page for the period defined by the platform or until the listing is sold. The banner fee is R$ 9.99 and is charged only after the listed item is sold.
Delivery time depends on the type of product or service, category, and conditions described in the listing. After payment is approved, follow the order details and talk to the seller through the purchase chat. If there is a delay, lack of response, or any delivery problem, open a dispute in the order so the support team can follow the case.
Account sales may have longer release periods because they require more security time for buyer and seller. The period varies according to the category and type of account sold. Check the processing times and fees page and the listing information to see the applicable rule. The VIP Benefit only reduces the withdrawal period after the value has already been released; it does not change the sale release period.
After the refund is processed, the time for the amount to appear on the statement depends on the card issuer. In general, the reversal appears immediately or within a few hours, but some issuers may take a few days. If the statement has already closed, the amount may appear only on the next statement.
The support team may take up to 3 business days to answer a request. This is the maximum period; in most cases, the answer arrives sooner. To speed up support, send information about the order, listing, or account related to the case and keep communication through the official DFG channel.
